Your Visit

Your Visit

What to Expect

Your healthcare experience with us starts the moment you first speak with our receptionist. Whether you’re battling a serious illness or are simply curious about what Traditional Chinese Medicine can do, they will answer whatever questions they can, and do their best to point you in the direction of the care you need. If you choose to see one of our practitioners — each of whom have experience in different areas — our receptionist will be able to match you to the one that is best equipped to help you.

When you come in for your first appointment, your practitioner will sit down with you for a consultation about your condition, during which they will conduct their diagnosis based on Traditional Chinese Medicine principles. Based on their observations and the medical history that you provide, they will then create a treatment plan tailored to your body’s unique needs.

If you have any questions or concerns, by all means bring them to your practitioner’s attention! Your appointment is all about you — your practitioner draws on their expertise and training to help you as best they can, but nothing will be done without your understanding and consent.

When to Arrive

We recommend that you include about half an hour of buffer time when planning your trip over, especially if it’s your first time with us. Parking is limited here at Humber College North Campus, so finding a spot might take a little bit of time during the regular academic year (September-April).

If you have any questions or concerns on this front, please see our Contact page, where we have provided more details on how to get to us; you are also welcome to call or email us at any time!

What to Prepare

Please eat before your appointment. For Acupuncture treatments especially, it’s generally recommended that you do not start your session on an empty stomach unless otherwise instructed by your practitioner.

Please bring your insurance information if you have coverage and would like us to bill your insurance provider directly. (Note: some plans might not allow us to submit claims on your behalf; please check your coverage details to confirm.)

Please bring (or compile a list of) any prescription medications or supplements you are currently taking so we can better understand your condition.

Oh, and one more thing: we’ll have some intake forms for you that’ll take a short while to fill out, so we recommend that you arrive about 15 minutes early so you can complete those and still leave enough time for your practitioner to review your information before they see you.

At Tzu Chi Clinic, our goal is to make your healthcare experience as smooth as possible from beginning to end. That’s why we’re happy to offer direct billing through TELUS Health eClaims.

What does this mean for you?

  • Never forget to submit a claim again! We’ll do it for you before you even leave.
  • You get to pay less out-of-pocket – just what your insurance doesn’t cover!

If you’d like us to bill directly to your insurance provider on your behalf, please bring your insurance card with you to your first appointment and let the receptionist know when you arrive.

Please visit the TELUS Health eClaims website for the full, up-to-date list of supported insurance companies.

Please note:

  • Some insurance policies don’t allow for service providers to submit claims on patients’ behalf. Contact your insurance provider to find out what the rules on your policy are.
  • Occasionally, your insurance provider will need some time to process the claim. In those cases, we will need you to pay the full amount at the front desk. You can rest assured, however, that your claim has been submitted, and that your insurance provider will send the eligible covered amount directly to you once they’ve finished processing.

Cancellation Policy

Your well-being is important to us, and we value the time that you commit for your treatment. At the same time, please be aware that our practitioners' availability is limited, and it is difficult for patients to benefit from a reopened time slot on short notice. Therefore, we kindly ask that you provide us with your notice of cancellation a minimum of 1 business day in advance, preferably 2 or more business days in advance if possible.

Late cancellations and no-shows may be subject to a fee equivalent to half of the anticipated appointment fee. For returning patients, the cost of a Follow-up Appointment will be used as reference. For new patients, it will be assumed that the appointment was to include an Initial Consultation and Standard Treatment.

We thank you for your cooperation and understanding.